Delivery & Refunds

Dispatch Times

Whilst each item is hand assembled to order, we aim to dispatch all orders within 2-3 working days. Over the past 3 months 91% of orders have been dispatched within two days and 99.4% within three. If you need something in a hurry, please let us know, and we will do our very best to dispatch it as fast as humanly possible! Orders may be collected by prior arrangement.

United Kingdom

Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. For orders up to 5kg, a choice of service is provided; above that a -2 day service is bizarrely cheaper. Postage is capped at £9.99. We think postage based on weight is a fairer way than adding a cost to each item and then offering 'free' postage, and ensures that customers pay only the minimum to cover postage costs. We use recycled packaging materials, and never make a penny on postage and packaging.

Order Total Order Price Delivery
Up to 1kg

Royal Mail Second Class

Royal Mail First Class

£2.95

£3.58

1.01kg to 2kg

Royal Mail Second Class

Royal Mail First Class

£2.95

£5.59

2.01 - 20kg Courier  £6.99
Over 20kg 1-2 working days from dispatch £9.99


Ireland, Europe, India and the UAE

Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. The minimum delivery cost is shown below as an example.

Country Delivery starts from
Ireland (price up to 30kg) £13.99
Europe £14.99
UAE £15.99
India £26.99


Rest of the world

We would be delighted to post your items to anywhere in the world. As prices vary considerably between counties, please email us before placing your order, so that we can find the best priced courier service.

Refunds

It's exceptionally rare that a fault occurs with any of our products, as we only use high quality components and thoroughly test each item before dispatch. Should it occur, please email us and we will pay for the return postage of the original item and either arrange for an immediate replacement to be sent or provide a full refund on receipt.

Custom made items are exempt from the UK requirement to provide a refund on return. However, as we are nice people if items are returned within 31 days, unused and undamaged, then we will issue a refund. The buyer is responsible for the cost of the return postage and a full refund minus the cost of the original postage will be issued on receipt. For orders of more than 5 items, a 10% restocking charge will be applied.