Delivery & Refunds
Whilst each item is hand assembled to order, we aim to dispatch all orders within 2-3 working days. Over the past 3 months 91% of orders have been dispatched within two days and 99.4% within three. If you need something in a hurry, please let us know, and we will do our very best to dispatch it as fast as humanly possible! Orders may be collected by prior arrangement.
Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. For orders up to 5kg, a choice of service is provided; above that a -2 day service is bizarrely cheaper. Postage is capped at £9.99. We think postage based on weight is a fairer way than adding a cost to each item and then offering 'free' postage, and ensures that customers pay only the minimum to cover postage costs. We use recycled packaging materials, and never make a penny on postage and packaging.
|Order||Total Order Price||Delivery|
|Up to 2kg||
Royal Mail Second Class
Royal Mail First Class
|2.01 - 5kg||MyHermes Economy 2-3 working days from dispatch||£5.49|
|2.01 - 20kg||UPS or MyHermes Next Day 1-2 working days from dispatch||£6.49|
|Over 20kg||1-2 working days from dispatch||£9.99|
Ireland, Europe, India and the UAE
Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. The minimum delivery cost is shown below as an example.
|Country||Delivery starts from|
|Ireland (price up to 30kg)||£13.99|
Rest of the world
We would be delighted to post your items to anywhere in the world. As prices vary considerably between counties, please email us before placing your order, so that we can find the best priced courier service.
We've not yet had a lead returned due to a fault or failure, as we only use high quality components and thoroughly test each item before dispatch. Should it occur, please email us and we will pay for the return postage of the original item and either arrange for an immediate replacement to be sent or provide a full refund on receipt.
If for any reason your lead/s don't quite meet your intended requirements, please contact us and we will do our best to find a solution for you.
If all other cases, items may be returned within 31 days provided that they have not been used or damaged and are in their original condition. The buyer is responsible for the cost of the return postage and a full refund minus the cost of the original postage will be issued on receipt.