Delivery & Refunds

Dispatch Times

Whilst each item is hand assembled to order, we aim to dispatch 97% of all orders within 4 working days. If you need something in a hurry, please let us know, and we will do our very best to dispatch it as fast as humanly possible! Orders may be collected by prior arrangement using the local collection option at the checkout.

United Kingdom

Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. We think that postage based on weight is a fairer way than adding a cost to each item and then offering 'free' postage, and ensures that customers pay only the minimum to cover postage costs. We use recycled packaging materials, and never make a penny on postage and packaging.

Order Total Order Price Delivery
Up to 1kg

Royal Mail Second Class

Royal Mail First Class

Royal Mail Special Delivery by 13:00 next day

£3.20

£3.85

£8.95

1.01kg to 2kg

Royal Mail Second Class

Royal Mail First Class

Royal Mail Special Delivery by 13:00 next day

£3.20

£5.57

£11.15

2.01 - 31kg DHL £6.99
Over 31kg DHL £14.99


Ireland, Europe, India and the UAE

Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier.

Rest of the world

We would be delighted to post your items to anywhere in the world. As prices vary considerably between counties, please email us before placing your order, so that we can find the best priced courier service.

Refunds

It's exceptionally rare that a fault occurs with any of our products, as we only use high quality components and thoroughly test each item before dispatch. Should it occur, please email us and we will pay for the return postage of the original item and either arrange for an immediate replacement to be sent or provide a full refund on receipt.

Custom made items are exempt from the UK requirement to provide a refund on return. However, as we are nice people, if items are returned within 31 days, unused and undamaged, then we will issue a refund for the item. The buyer is responsible for the cost of the return postage and a full refund minus the cost of the original postage will be issued on receipt. For orders of more than 5 items, a 10% restocking charge will be applied.